A business letter announcing a change to a policy or procedure is an opportunity to communicate the new policy and explain the reason for the change. It is important to be clear and understandable and to explain how the new policy or procedure will benefit the employee. It is also important to express gratitude and appreciation for their cooperation in the process.
The letter should be addressed to the recipient, focusing on the individual's needs and interest in the company's activities. It's an excellent opportunity to start a relationship with the recipient. Keep the tone positive by mentioning how much progress has been made and the changes that will be beneficial to the business. In addressing the letter, address the customer by their name and include the address. If possible, use a mail merge feature to automatically insert the recipient's name and address. In addition, include a salutation such as "Dear Mr./Ms. (Name)" and follow it with a colon. You can also use a generic salutation, such as "Dear Valued Customer" or "Dear Employee."
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